http://www.fergusbisset.com/blog/2009/12/17/you-say-you-want-a-revolution-a-service-design-revolution/ Sun, 25 Jul 2010 21:42:24 +0000 hourly 1 http://wordpress.org/?v=3.0 http://www.fergusbisset.com/blog/2009/12/17/you-say-you-want-a-revolution-a-service-design-revolution/comment-page-1/#comment-166 tonycoultas Sat, 19 Dec 2009 00:44:54 +0000 http://www.fergusbisset.com/blog/2009/12/17/you-say-you-want-a-revolution-a-service-design-revolution/#comment-166 At Skills Development Scotland we are trying to build design thinking into the DNA of a public service (career advice, Modern Apprenticeships, etc). So this will be a good test of whether we can develop service design with sufficient integrity to ensure that it does not become simply the next management fad to solve all problems. That is a real danger. The challenge is to allow design thinking to grow through the business rather than be imposed and to preserve the rigour of it as a discipline while at the same time make it accessible so that all can make use of it. We need to take forward projects incorporating design and to reflect simultaneously - do and philosophise together. At Skills Development Scotland we are trying to build design thinking into the DNA of a public service (career advice, Modern Apprenticeships, etc). So this will be a good test of whether we can develop service design with sufficient integrity to ensure that it does not become simply the next management fad to solve all problems. That is a real danger. The challenge is to allow design thinking to grow through the business rather than be imposed and to preserve the rigour of it as a discipline while at the same time make it accessible so that all can make use of it. We need to take forward projects incorporating design and to reflect simultaneously – do and philosophise together.

]]> http://www.fergusbisset.com/blog/2009/12/17/you-say-you-want-a-revolution-a-service-design-revolution/comment-page-1/#comment-164 Lucy Kimbell Fri, 18 Dec 2009 02:28:50 +0000 http://www.fergusbisset.com/blog/2009/12/17/you-say-you-want-a-revolution-a-service-design-revolution/#comment-164 Hilarious idea that Industrial Design was the Tsarist Autocracy, ruled by and for the benefit of the elite, in contrast to service design Trots. But - do you *really* think service design theory/practice is in essence for the public good and if so, who is deciding who or what the public is and what is good for them? And anyway, how much power do designers have, in contrast to (a) clients, and the various stakeholders in their organisations; and (b) stakeholders who as end users who complete and give meaning to designs in their mundane practices? Hilarious idea that Industrial Design was the Tsarist Autocracy, ruled by and for the benefit of the elite, in contrast to service design Trots. But – do you *really* think service design theory/practice is in essence for the public good and if so, who is deciding who or what the public is and what is good for them? And anyway, how much power do designers have, in contrast to (a) clients, and the various stakeholders in their organisations; and (b) stakeholders who as end users who complete and give meaning to designs in their mundane practices?

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