Service Aesthetics
How do services structure sensory, conceptual, and contextual experience - and whose experience counts? A series drawing on Folkmann, Rancière, and phenomenology to develop an aesthetic vocabulary for service design.
- 1
Aesthetics as a Design Problem
February 20, 2023
Before I became a service designer, I spent several years working as a ski instructor in Norway. The transition from teaching people to ski to designing public services might appear to be a...
- 2
The Distribution of the Sensible in Service Design
March 5, 2023
The previous post argued that service design faces an aesthetic deficit: a lack of vocabulary and theoretical apparatus for discussing how services structure experience across sensual, conceptual,...
- 3
Immateriality and the Sensual in Service Design
March 20, 2023
The two preceding posts in this series have established a framework for thinking about aesthetics in service design: Folkmann's (2013) three platforms - sensual-phenomenal, conceptual-hermeneutical,...