Systems Thinking for Service Design
Exploring systems thinking concepts applied to service design practice in NHS contexts.
Part of: NHS Federated Data Platform (2024–2025)
- 1
States and Services
November 8, 2024
I've been mapping a data access service - tracing how requests move through the system, where data gets duplicated, transformed, or lost as users progress. The conventional service design toolkit...
- 2
Promises, Affordances, and What Services Actually Are
June 8, 2025
The Design Systems Working Group has been developing a hierarchy of service patterns - from policy down to pixels, mapping how the data products products relate to broader service journeys. That work...
- 4
Verbs, Nouns, and the Hierarchy of Action in Service Design
July 13, 2025
Duncan Stephen's recent post, "Services are verbs combined with nouns", addresses the nouns, verbs best way to describe service ontologies problem, and which I also wrote about in states and services...