Activity Theory

The previous post identified four orientations that public sector programmes tend toward - risk, efficiency, provider, and demand - and showed how each orientation shapes which failures become...

Duncan Stephen's recent post, "Services are verbs combined with nouns", addresses the nouns, verbs best way to describe service ontologies problem, and which I also wrote about in states and services...

This series explores how linguistic structure shapes the way both human designers and computational agents understand and describe the abstract entities that services are. The connection to the...

The previous posts in this series established that services involve objects with properties, events that change those properties, and systems in which those events unfold. The next question is...