Cognitive Work Analysis

Duncan Stephen's recent post, "Services are verbs combined with nouns", addresses the nouns, verbs best way to describe service ontologies problem, and which I also wrote about in states and services...

This week's focus was on synthesis: taking the observations, interviews, and documentary analysis from recent weeks and developing representations that could communicate the complexity of ward-based...

This week marked a shift in focus. After several weeks working on data access services - exploring state charts, object-oriented UX, and the underlying data models of administrative systems - I've...

This series explores how linguistic structure shapes the way both human designers and computational agents understand and describe the abstract entities that services are. The connection to the...