Journey Maps

2 posts tagged with “Journey Maps

Research Updates

Representations: Product Management vs Service Design

The previous posts developed a conceptual apparatus - state spaces, planning, design, grammars - and established the distinction between constructing a domain and navigating within one. This post...

Service States: From Shostack to NATO

The previous post introduced statecharts - David Harel's visual formalism for reactive systems, providing a rigorous notation for states, transitions, hierarchy, and concurrency. Statecharts...