Nhs

Earlier this year, I wrote about design principles as intervention levers - exploring what principles can and cannot achieve in constrained environments. The reflection was a bit sobering: principles...

"Be consistent" seems like uncontroversial design advice. Nielsen's usability heuristics include "consistency and standards" - users "should not have to wonder whether different words, situations, or...

In Part 1, I described how our design systems working group was stopped by a colleague's observation that we needed to establish fundamental principles before rushing into patterns and components. In...

When I joined the team, I inherited a design guide. Previous designers had recognised the same problem I described in Why Design Principles?: products built in the vendor's application builder do not...

A few weeks ago, in one of our design systems working group sessions, a colleague asked a question that brought our entire approach into focus. We had been discussing UI patterns, component...

This week has involved some user research, exploring the Expression of Interest Form and user onboarding flow for the NHS Secure Data Environment service that I am currently working on.

This series has been circling around the concept of governance for some time without confronting it directly. The first post described the epistemological tension between design and programme...